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Covid-19 Announcement

Covid-19 Announcement

Katy Sue Designs and associated group companies– Covid-19 preparedness announcement.

Update: As of Thursday 12th March 2020 Katy Sue Designs implemented its well developed plan to protect the business from the spread of Covid-19.

Based in South Shields, the business has 34 staff, who operate from 5 different units. We benefit from having the ability to effectively segregate departments and significantly lessen the cross spread of this infectious disease between our employees. We also have extensive and highly sophisticated IT systems which allow remote access for all systems making home working a more practical step. With this in mind the business is now operating with 40% of its staff working remotely and the remainder on either reduced hours working or shift based rotas which help mitigate risk and keep the wheels turning. Business is operating as usual in every respect and we remain committed to the well being of our staff and customers at this difficult time.  

We uniquely benefit from being a manufacturer of our own products and as such have no issues around international deliveries of finished stock – particularly from China. We have supplies of raw materials capable of sustaining the business until at least September 2020 and are confident that we will have no stock related issues in that timeframe. Our web sites, Amazon stores and associated platforms are still taking orders and our sales lines are open and staffed as usual. We are in a position to continue with business as usual and trade customers can of course place orders in the usual way. Clearly we are dependent on national couriers to continue distributing orders to any and all customers.  

We expect to remain open for business throughout this difficult period and intend communicating with customers and staff using technology where appropriate. Please visit our web site for further updates.

Thank you.

Katy Sue Designs

Next article Katy Sue Designs Welcomes Heather Robertson as a New Guest Demonstrator

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Comments

Mrs. Violet Snowdon - April 22, 2020

I was wanting to by blank white cards but unfortunately Ido not pay by Paypal but I us a Master card. Your comments would be appreciated.

Sumin - April 15, 2020

When can you send me my goods?

my order no. #9729

heymi - April 15, 2020

My order number is #10496

When can you send my goods and how long does it take from your company to your UK address ??

Julie Clark - April 5, 2020

Hi
I am making some cross stitch cards from some old patterns and it says that I need Craft creation cards AP53U. I cannot find these cards on your website. I recall buying individual cards previously, namely round top aperture cards AP56U. Have you stopped selling Indic
Visual cards as all I could find were packs. I need aparture cards with a square of 9cms.
Thanking you for your attention.
Julie Clark

Christine Swift - April 3, 2020

I placed an order ref. 10059 on Sunday.
I am a new customer although I have purchased your cards from a shop in Bridport, Dorset. And like them and have now run out.
Do you know how long it will be until my order is despatched?
Thank you. Christine Swift. Southampton

berlinda - April 1, 2020

hey i’ve placed an order on 28th march, may i know when will my items be shipped out?

betty robns - March 27, 2020

can you tell me what postage costs are.
regards .betty robins